
Your Guide to Pet Emergency Care
How to Know if Your Pet Needs Emergency Care
It's not always easy to tell whether a situation is a true emergency or something that can wait for a regular appointment. When in doubt, call us — we'd always rather you reach out than wait and hope things improve on their own.
That said, the following signs typically require immediate veterinary attention:
- Breathing difficulties — Labored breathing, choking, or gasping for air is always an emergency.
- Collapse or inability to stand — If your pet suddenly collapses, cannot get up, or seems unable to bear weight, seek care immediately.
- Seizures — A seizure lasting more than a few minutes, or multiple seizures in a short period, requires urgent attention.
- Suspected poisoning — If you think your pet has eaten something toxic — including human medications, certain plants, household chemicals, or foods like chocolate, xylitol, or grapes — don't wait for symptoms to appear. Call us or go directly to an emergency hospital.
- Severe bleeding — Wounds that won't stop bleeding or deep lacerations need to be seen right away.
- Suspected broken bones — If your pet has been in an accident or fall and you suspect a fracture, handle them as gently as possible and get them seen immediately.
- Bloated or distended abdomen — A swollen, hard, or painful belly — especially in large breed dogs — can be a sign of a life-threatening condition called bloat and requires emergency care right away.
- Straining to urinate or unable to urinate — This is particularly serious in male cats and can become life-threatening within hours.
- Eye injuries — Trauma to the eye, sudden changes in vision, or a visibly damaged or protruding eye should be treated as an emergency.
- Difficulty giving birth — If your pet has been in active labor for more than an hour without delivering a puppy or kitten, or if you know there are more to come and delivery has stopped, call us immediately.
During Our Office Hours — Call Us First
If your pet is having an emergency during our regular office hours, please call us before you come in. This is important — it gives our team time to prepare for your arrival and make sure we can accommodate your pet's needs right away rather than having you wait.
The sooner you call, the sooner we can help.
Office Hours:
Tue: 7:30 am – 6:00 pm
Wed: 7:30 am – 5:00 pm
Thu: 7:30 am – 6:00 pm
Fri: 7:30 am – 5:00 pm
Sat: 8:00 am – 1:00 pm
Sun: Closed
After Hours — Emergency Hospitals Near You
If your pet needs emergency care outside of our office hours, please do not wait until we open. Go directly to one of the emergency veterinary hospitals listed below. These facilities are equipped to handle urgent and critical cases around the clock.
Call ahead if you can — it allows the emergency team to prepare for your pet's arrival.
- New England Veterinary Center & Cancer Care in Windsor, CT (860)688-8400
- Veterinary Specialists of Connecticut, 993 N Main St, West Hartford, CT, (860) 236-3273
- Bolton Veterinary Hospital in Bolton, CT (860)646-6134
- Veterinary Emergency & Specialty Hospital in South Deerfield, MA (413)665-4911
Questions? We're Here to Help.
Trusted Pet Care & a Friendly Welcome for Every Pet

